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Notify an Uzbekistan Airways employee at the airport if you cannot locate your baggage.

We will attempt to contact owners of unclaimed baggage when a name and address or telephone number is available.

We will provide a refund within 20 days after receiving your completed request for refund in the original form of payment.

If you were unable to use the ticket due to over sales situation or flight cancellation we will provide prompt refunds within 20 days after receiving a complete refund request for cash and check purchases, including refunding fees charged to you for optional services.

Information about where to direct your written complaint is on our website and is available upon request at the airports we serve, through sales agents. Identifying the services Uzbekistan Airways provides to mitigate passenger inconveniences resulting from cancellations and misconnects.